If you wish to return all or part of your order for any reason, you must notify us by email please contact us info@storeofjam.com and obtain a Return Authorisation Number.

If you wish to return your item due it being faulty or damaged you must first send pictures to info@storeofjam.com before we make a decision on a return agreement.

If you wish to return an item due to a change of mind the goods must be returned unused, in their original packaging and in a re-saleable condition within 14 days of receipt of your goods.
We can arrange a collection for you but you will be liable for the cost of return carriage, which will be deducted from any refund. 

If an item on your order is damaged or has a manufacturing fault, please contact us within 30 days of receipt of your goods and we will be happy to arrange a replacement, credit or refund.

If an item on your order has a manufacturing fault within 6 months we will be happy to arrange a replacement or refund up to 100% of the original purchase price upon investigation.

Refunds

We will process your refund within 14 days of the goods being received back to us, or within 14 days of being notified that the goods have been sent back to us. 
If we do not require the goods back, we will process your refund within 14 days of the refund being agreed. 
We will refund to the card you used to pay for the goods.
This can take 3-5 working days.